September 27, 2022
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Facebook has recently appointed a third-party contractors to transcribe and listen to conversations on its Messenger app.

Bloomberg reported that the company has hired hundreds of outside contractors to transcribe some of its audio clips. The employees were not told where the audio was from or how it was obtained.

Facebook has also confirmed and said it will no longer continue the practice, following scrutiny into other companies.

Facebook said: “Much like Apple and Google, we paused human review of audio more than a week ago.”

On Wednesday, 14 August, the Irish Data Protection Commission, which takes the lead in overseeing Facebook in Europe, said it was examining the activity for possible violations of the EU’s strict privacy rules.

“Facebook reportedly said affected users had selected the option to have their voice chats transcribed in their Messenger settings, and added that the data associated with the recordings was anonymised before being listened to by contractors.”

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